Frequently Asked Questions
CE
- Does PCC offer credits that will be accepted by my state?
- Where can I get a copy of the DVD Post-Test for CE Credit?
- How long do I have to take the test for my video?
- How many CE units do I receive for each video?
- Can I have my associate (partner, staff) take the test for credit too?
Products
- Where can I get a copy of the DVD post-test for CE credits?
- Why are the international shipping prices so high?
- What happens if my order is damaged, defective, or incorrect?
- What is the return policy?
Courses
- Will I be working on a live patient?
- How many credit hours is each course worth?
- What are the course hours?
- What is your course cancellation policy?
- What meals are included with tuition?
- Where do you recommend I stay?
- Is there a shuttle from the airport to the hotel?
- What airport do I fly into for Provo?
- Where are courses held?
CE Questions
Does PCC offer credits that will be accepted by my state?
PCC is an ADA CERP recognized provider, as well as an approved PACE Program Provider by the Academy of General Dentistry. Approval does not imply acceptance by a state or provincial board of dentistry or ADA/AGD endorsement. Please contact your local state board to see if they will accept ADA CERP/AGD PACE provider programs.
In response to those questions from dentists in California - Yes, PCC is a Continuing Education Registered Provider for the dental board of California.
In compliance with our certification requirements, PCC annually reviews our video library to see if the concepts and techniques are current. If a video no longer represents the current clinical standards, the title is discontinued. We are unable to predict if upcoming technology will rapidly replace any given topic; therefore, we cannot place a definitive expiration date on the CE for your video purchase. Some concepts are slow to change, thus these videos will remain in our catalog for many years. Some concepts experience rapid growth, and we may discontinue the title after a short time. PCC will honor CE for the video as long as we continue to sell the title. A 6-month warning will be sent to purchasers before CE is discontinued.
Where can I get a copy of the video post-test for CE credits?
Download a .pdf copy of the post test from our website. If you have an online account, your CE tests for all recent online purchases are available on your account page, under "My CE Tests". The "My CE Tests" page will also grade all your test submissions immediately, and maintain a record of your submitted tests, and allow you to download your certificate for all the passed tests. Directions on how to use your online account for taking your test are located by clicking here.
For submitting paper copies of the test, you may fax it to (801) 226-8637, email it to info@pccdental.com, or mail it to: Practical Clinical Courses, 3707 North Canyon Road, Suite 3D, Provo, UT 84604
70% or higher is a passing grade, and you will be mailed a completion certificate for your records.
How long do I have to take the test for my video?
Each video is evaluated annually to see if the concepts and techniques are current. If a video no longer represents current clinical standards, the title is discontinued. We are unable to predict if upcoming technology will replace any given topic; therefore, we cannot place a definitive expiration date on the CE video test. Some concepts are slow to change, thus these videos will remain in our library for many years. Some concepts experience rapid growth, and we may discontinue the title after a short time. You may take a video's CE test at any time while PCC is still selling that title. Upon a title's discontinuance, you will be given a 6-month warning to complete your test before the test is no longer available.
How many CE units can I receive for each video?
To help you and your staff obtain your CE requirements, PCC designates 2 CE hours for every video whose item # begins with "V" or "S". Videos with item # starting with "R" are worth 6 CE and "X" are 3 CE. CE units for our video productions include the time to watch the product and complete the additional resource reading that accompanies the video. CE units for our virtual courses are solely based on the length of the presentation, as no additional reading is included. The tests are available for download or to take online. Each video purchase allows one person to take the test for no extra charge. A passing score of 70% or higher is required.
Can I have my associate (partner, staff) take the test for credit too?
The test is complimentary for the purchaser. If you require CE tests for staff members or an additional doctor to receive credit , the fees are:
- Dentist (limit 1 additional dentist per video purchase): $25
- Auxiliary (no limit): $10 for each auxiliary test for videos that are 2 CE or less, $20 for each auxiliary test for videos of 3 CE or greater. Each auxiliary must take their own individual test. No group submissions.
If additional tests are required, you must download the test, send it to PCC with the appropriate payment, and allow 2-3 weeks for grading and certificate return.
Products
Where can I get a copy of the video post-test for CE credits?
Most of our DVDs have the post test and the corresponding instructions located under the "additional features" of the DVD. If you cannot find the post test on your DVD, you may download a .pdf copy of the post test from our website. Click on the link and download the test. If you have an online streaming account, all your CE tests are available on your account page, under "My CE Tests". Taking your test online will allow your test to be graded immediately, and immediate receipt of your CE certificate upon passing.
For paper copy submissions, when you have completed the test, you may fax it to (801) 226-8637, email it to info@pccdental.com, or mail it to: Practical Clinical Courses, 3707 North Canyon Road, Suite 3D, Provo, UT 84604
70% or higher is a passing grade, and you will be mailed a completion certificate for your records.
Why are the international shipping prices so high?
To better serve our customers outside the U.S., international orders are now shipped by FedEx International within one business day after your order is placed. You will see your delivery within a few days after shipment, instead of a few weeks. Customs, duties, and taxes are the customer's responsibility upon package receipt. Purchasing the video in streaming format is an excellent way to save shipping costs on orders.
What happens if my order is damaged, defective, or incorrect?
We strive to provide you with top-quality merchandise. If a product arrives damaged, defective, or is not what you ordered, please contact our customer service at (800) 223-6569. We will arrange for a pick-up and shipment of a new product immediately
What is the return policy?
We guarantee 100% satisfaction with your video purchase. If, for any reason, you are not completely satisfied with your DVD, simply return it within 30 days for a refund of the purchase price (shipping is not included). For return of digital hour-long media, you must notify PCC within 14 days of purchase that you wish to return the media. Q&A videos are not available for refund. Exchanges are also available within 3 months of the purchase date. Physical materials must be received in condition appropriate for re-stocking. Please include a copy of your original invoice and a letter stating the reason for return. Please specify if the return is for a refund or an exchange.
If an individual client's return history exceeds PCC's typical client return rates, we reserve the right to void our exchange/ money-back guarantee.
How long do I have access to digital videos I purchase?
Streaming access is available for the length of the video life when you purchase the title individually. Access will continue after the title is obsolete by PCC, but the CE test will no longer be available. Clients will receive a 6-month warning before tests are discontinued. Streaming subscriptions have limited viewing - usually limited to access as long as your membership is current - see your subscription for details.
Courses
Will I be working on a live patient?
As you can probably understand, due to various legal and license issues, extra expenditures required, etc. you will not be working on a live patient. Our hands-on portion differs for each course, and ranges from treatment planning, using casts with simulated gingiva, using typodonts, using pig jaws, and/or placing implants in synthetic mandibles.
How many credit hours is each course worth?
Currently, all our hands-on courses are worth 14 CE hours.
What are the course hours?
The scheduled course hours are as follows:
| Day One | Day Two | |
| Morning Session | 8:00 – 12:00 | 7:30 – 10:00 |
| Lunch (Day 1)/Brunch (Day 2) | 12:00 – 12:30 | 10:00 – 10:30 |
| Afternoon Session | 12:30 – 4:30 | 10:30 – 1:00 |
What is your course cancellation policy?
Please see our cancellation policy.
What meals are included with tuition?
Day one will have a light break served an hour after the course begins (juice, bagels or pastries, fruit, yogurt). Lunch is offered on the first day, and hearty brunch on the second day.
Where do you recommend I stay?
For your convenience, PCC has secured a block of rooms at a local hotel - the hotel information will be available in your course confirmation letter. With the hotel block, rooms are available to course participants at a lower rate until 30 days prior to the course. 2022 contracts exist with the following hotels:
Residence Inn Provo South
1290 South University Ave
Provo, UT 84601
(801) 734-9740
Click here to book your corporate rate for Practical Clinical (South) No Shuttle Service Available from this location
Residence Inn Provo North
252 W 2230 N St.
Provo, UT 84604
(801) 374-1000
Click here to book your corporate rate for Practical Clinical (North)
Is there a shuttle from the airport to the hotel?
Rental cars are available with all the major rental agencies at the airport, or airport shuttle service can be arranged by calling Express Shuttle at (800) 397-0773. The hotel will have shuttle service available for your in-town travel needs.
What airport do I fly into for Provo?
Most major airlines serve Salt Lake Int'l Airport (SLC), which is located 45 miles north of Provo. Provo has an airport (PVU), that does have smaller airlines that offer service to and from limited locations.
Where are courses held?
Our courses, unless otherwise specified, are held at the Practical Clinical Courses' facility in Provo, Utah.